Service Desk Analyst

Gurgaon, Haryana, India

Responsible for delivering high-quality service that improves the overall colleague experience.Provide support for IT-related incidents and requests, ensuring agreed Service Levels are met, colleague expectations are managed and key targets are achieved.Contribute to the continual improvement of service delivery across all channels of colleague communication.

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What will your essential responsibilities include?

·Contribute to and promote a culture of outstanding service while delivering an excellent colleague experience across all areas of IT engagement.

·Act as a point of contact for colleague issues through phone, chat, email, and portal, providing exceptional service in all colleague interactions.

·Supply first-line IT support for all AXAXL colleagues across a range of technologies, includin...