Responsibilities

• Responds to customer inquiries via phone, email, and chat.
• Provides resolution to clients' queries, including content explanation, product functionality, product feedback, password assistance, billing inquiry, etc.
• Applies standard company policy and procedures to resolve routine customer issues and does not deviate from these procedures.
• Logs and classifies all calls and requests for assistance in CRM (Salesforce).
• Filters and escalates inquiries as appropriate.
• Tracks inquiry resolution progress.

Qualifications

• Bachelor's degree.
• Limited previous experience in customer support functions is helpful.
• Applies general knowledge of business, developed through education, to make informed judgments.

Career Stage

Associate

Benefits

LSEG offers a range of tailored benefits and support, including healthcare, ret...