Role Overview

As a Service Desk Analyst at the Department of Conservation (DOC), you'll deliver effective, efficient technical support to end users across the organisation. You'll work a rostered schedule to provide 7‑day coverage between 7am–6pm, triage and resolve requests via phone, email, and LiveChat.

What You Will Do

Provide frontline IT support, manage incidents end‑to‑end, fulfill service requests, maintain knowledge, and drive satisfaction and improvement.

Why It Might Be a Fit

If you have a solid technical foundation, strong analytical troubleshooting skills, a customer‑centric mindset, excellent communication skills, and time management skills, this role might be a good fit for you.

Requirements

• Solid technical foundation across Windows and macOS, M365/Office, Hardware, basic networking, and ITIL‑aligned practices
• Strong analytical troubleshooting: isolate root causes, apply logical steps, and learn...