Job description

Job Overview:

We are looking for an enthusiastic  Service Desk Analyst  to provide remote and office-based support for our clients. This role involves troubleshooting first-line issues across a variety of products, including a Content Management System (CMS). You will be responsible for managing tickets, escalating issues, performing server maintenance, and updating the knowledgebase. Excellent communication with clients and internal engineers is essential to ensure efficient resolution of issues and delivery of top-tier support.

Key Responsibilities: