Overview

IT Service Desk Coordinator – London. IT Support Firm. We’re seeking a highly organised and proactive Helpdesk Administrator or Service Desk Coordinator to join a dynamic, fast-paced IT Support Firm in the heart of London. This role is perfect for someone who thrives on keeping things running smoothly behind the scenes, ensuring requests and tasks are logged, tracked, and resolved efficiently.

Key Responsibilities

• Act as the first point of contact for all incoming support queries
• Log and monitor helpdesk requests using the internal ticketing system
• Assign and escalate issues where necessary, ensuring timely resolution
• Liaise with internal teams and service providers to follow up on outstanding jobs
• Keep users informed with clear, timely updates throughout the process
• Maintain accurate records of all service requests and interventions
• Support reporting activities to help identify t...