Our Group IT team is seeking an IT Service Desk Coordinator to join us at our Head Offices in Victoria Park. Reporting to the Team Leader – IT Service Desk, this role suits a professional, adaptable, and proactive individual who thrives in a fast-paced environment.
Working with Monadelphous offers many benefits, some of which include:
Novated leasing salary packagingMicrosoft 365 for your homeGrowth and career progression opportunitiesKey Responsibilities:
Coordinate daily IT Service Desk operations for assigned Service Desk team members, including scheduling, workload allocation, and priority management.Act as a senior technical escalation point, mentoring staff and providing expert support on complex issues.Ensure compliance with established Service Desk procedures and standards, identifying and escalating issues as required.Drive continuous improvement and innovation across Service Desk services...