Service Desk Agent

Required Technical Skill Set

Service Desk Support

Desired Competencies (Technical/Behavioral Competency)

Must-Have

• Knowledge on End User Computing Devices (Laptop / Desktop / VDI)
• Ability to provide technical support over the phone
• Excellent Oral and Written Communication skills
• Hands on Experience on resolving customer issues related to the infrastructure
• Assist with support of network connectivity, PCs, and VPN connectivity
• Experience on Remote Desktop Client Software’s
• Ability to resolve and or provide work around
• Anticipate customer needs and proactively identifies solutions
• Enthusiastic Maintain high customer / end user satisfaction
• Strong in Communication skills and inter-personal skills.
• Should have good experience in troubleshooting hardware issues for both desktops and laptops.
• Should have e...