Service Desk Team Leader - £55,000 - £65,000 + Benefits

Our client is a Global market-leader and they are seeking an experienced IT Service Desk Team Leader, to lead the service desk function.

Salary: £60,000 - £65,000

Benefits: Excellent Benefits / Bonus

Location: Kings Langey (WD4) Hertfordshire

The ideal Support Engineer will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels of customer satisfaction, technical excellence, and service delivery performance.

Acting as the senior technical escalation point, you will provide guidance and support on complex issues whilst helping to drive continuous improvement across people, processes, and technology.

The Service Desk specialist will be responsible with the following:

* Lead, mentor and support the IT Service Desk to deliver consistent, high-quality support

* Oversee incident, service requests, and problem management processes in l...