about the company: Our client is a well-established and dynamic technology service provider with a strong presence in Singapore. Known for delivering robust infrastructure solutions and digital transformation services, they foster a collaborative and fast-paced environment. They are currently looking for a motivated IT professional to join their technical support team and help maintain high-quality service delivery for their end-users. about the job: In this role, you will serve as the crucial first line of defense for all internal IT matters, ensuring optimal business continuity. You will handle incoming technical queries across various channels and manage them through to resolution or strategic escalation. key responsibilities:
Act as the primary point of contact for troubleshooting diverse IT issues encompassing hardware, software, user access/passwords, and network peripherals. Monitor, diagnose, and resolve technical glitches on authorized network devices and personal computers...