Lugar de trabajo: presencial, HCL GDL Andares
Horario rotativo; disponibilidad 24/7 Perfil: SD
Job Description:
Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat or videocall for customer’s end users Classify Service Calls according to the specified options. Route problems to internal 2nd and 3rd level IT support staff using knowledge base articles. Coordinate with level 2 and 3 and support staff that provide hardware / software / network problem resolution.