About the role

The Role

GAP Group is one of the UK's leading equipment hire providers, known for its stability, strong reputation, and investment in technology and people.

The organisation is modernising its technology services to support product-led initiatives, operational efficiency, and enhanced customer experience. The Service Desk is a critical first point of contact for IT services, supporting employees and ensuring seamless operations across the business. This is a new created opportunity for a Service Desk Manager to join us during an exciting period of change.

As the Service Desk Manager, you will lead, coach and inspire the team, monitoring and reporting ok key service metrics, and driving continuous improvement initiatives to enhance service delivery, user satisfaction and operational efficiency.

What You'll Be Doing

• Managing and leading the Service Desk Team ensuring first-class IT support...