Service Desk Manager - MSP / Microsoft - North London (Hybrid)

Are you the kind of Service Desk Manager who wants to build something, not just inherit a process and keep it ticking over?

We’re hiring a Service Desk Manager for a growing MSP in North London. This is a new role, not a replacement.

The business is around 12 people today, with a service team of 6-7, and the plan is to grow properly over the next few years. They’re currently around £1.5m revenue, with a target to double that over the next 5 years.

(So this isn’t just “manage tickets and keep clients happy”)

It’s more hands-on leadership, process improvement, client service, and helping shape how the service desk works as the business grows.

What you’ll be doing:

You’ll be the layer between senior leadership and the technical team.

You’ll be:

*

Managing the day-to-day service desk

*

Supporting and developing engineers

*...