Job Title: Technical Support Manager
Location: Remote Working
Duration: Permanent, open to both Full Time & PT applicants
We are recruiting for an experienced Technical Support Manager to manage a small team of Oracle Support Analysts. The Support Manager will play a pivotal role in ensuring the efficient operation of the Technical Support Team, meeting SLAs and driving continuous improvement initiatives. This role requires a strong understanding of ITIL processes, leadership skills and the ability to develop and execute strategies to enhance service delivery.
Responsibilities
Team Leadership and Line Management
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* Provide day-to-day leadership and management of the Technical Support team of Oracle Support Analysts.
* Foster a collaborative and high performing team environment through coaching, mentoring and performance management.
* Conduct regular team meetings, one-on-one sessions and performance reviews.
Support Desk Operati...