Washington, DC, United States
Suitability/Public Trust
Hybrid schedule
Information Technology

**Overview**

GovCIO is currently hiring for a Service Desk Manager to support our US Mint contract needs. This position is located in the Washington, DC area and will be a hybrid on-site/remote.

**Responsibilities**

+ Technical, Project and Operation Management of service desk operations and Asset Management
+ Develop and implement process improvements to enhance service desk efficiency and customer satisfaction.
+ Monitor key performance indicators and prepare regular reports for management review.
+ Coordinate training sessions for service desk staff to maintain high standards of technical knowledge and customer service.
+ Lead daily standups to report operational state to Mint leadership and other stakeholders. Conduct weekly status meeting.
+ Provide input for contract deliverable reports.
+ Lead daily operations of the Custome...