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Service Desk Operator

Company

KDDI ASIA PACIFIC PTE. LTD.

Location

singapore, singapore

Posted

June 16, 2026

Position Overview

            Job Description  Provide excellent customer service by responding promptly to inquiries, resolving issues efficiently, and maintaining a positive attitude. 
Diagnose and resolve technical issues related to hardware, software, and network connectivity. (Level 1 support) 
Incident management in logging, tracking and escalating incidents in ticketing system, ensuring timely resolution and follow-up 
Identify and upscale complex issues that were not able to resolve at level 1, to next level support team when necessary 
Contribute and maintain a knowledge base of frequently asked questions and solutions. 
Vendor coordination for customer onsite support when necessary 
Adhere to data centre routine and security procedures 
Working in a rotating shift schedule to ensure 24x7 coverage 
 Requirement  Customer service orientation and interpersonal skills 
Excellent verbal and writte...
        

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Service Desk Operator

Position Overview

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