Our client, a leading organization in the public service sector, is seeking a Service Desk professional to join their dedicated team. As a Service Desk agent, you will be an essential part of the support team, assisting users with technical issues and ensuring smooth operation of critical systems. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a collaborative spirit, aligning successfully with the organization’s mission to provide exceptional support and service.

**Job Title:** Service Desk

**Location:** Rancho Cordova, California

**Pay Range:** $19.50 per hour

**What's the Job?**

+ Assist callers with registration, password resets, and troubleshooting for the Telephonic Timesheet System and website.
+ Guide users through timesheet submission, claims processing, and direct deposit setup or changes.
+ Respond to general inquiries regarding timesheets, payments, and system usage.
+...