Role: ServiceDesk Agent

Location: Ahmedabad

Experience: 3-6 Years

Role descriptions / Expectations from the Role

• The primary Service Desk Agent role is that of providing first level support through taking calls, chats, web tickets and handling the resulting incidents or Service Requests, using the incident and request fulfillment process in line with the Service desk objectives.

• Provide technical assistance and support for clients and partners via call, chat and web

• Co-ordinate incident resolution to ensure all problems are handled appropriately and in a timely manner

• Demonstrate technical understanding of the products and services in our support catalog

• Develop and maintain positive relationships with clients always focusing on their satisfaction

• Take ownership and accountability of an incident from start through to a successful resolution, following up where needed and communicating to t...