America's Job Portal
Job#: 3038507
Job Description:
Service Desk SpecialistLocation: Ft Gordon, Georgia (Onsite)
Role OverviewWe are seeking a Service Desk Specialist to provide first contact and incident resolution for customers experiencing hardware, software, and application problems. This role involves handling both telephone support and electronically submitted requests, with a focus on providing polite and friendly customer service. The specialist will aim to resolve incidents during the first contact and will document status and solutions in incident database tools.
Key Responsibilities