Summary
Responsible for providing advanced technical and operational support to internal and external users. This role assists with system issues, supports service desk operations, and collaborates across departments to ensure efficient technology performance and user satisfaction.
Key Responsibilities

• Provide technical support for systems, applications, and processes to internal staff and external users
• Troubleshoot and resolve service desk tickets, determining appropriate resolution paths (break-fix, training, system enhancements, or network issues)
• Support and guide Service Desk Specialist I team members on escalated issues
• Document, track, and manage service desk requests to ensure timely resolution
• Assist employees with product knowledge, balancing, member service support, and system-related inquiries
• Participate in cross-functional project...