Service Desk Team Lead
Location: Ringwood, Hampshire
Salary: £27k – £29k DOE + Benefits + Company Profit Share
Hours: 37.5 hours per week
The Role:
Our client is looking for a Service Desk Team Lead to help them deliver outstanding service to their customers.You will be managing the incident and request lifecycle.Assist with operational Service Desk cover during busy periods.Identifying and reporting escalations and major incidents.Monitoring and reporting of service desk activity.Feeding in new and innovative ideas.Managing a team of Service Desk Technicians. Skills and Experience:
To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment.
You will also demonstrate:
Accountability and responsibility for your worklo...