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Service Desk Team Lead

Company

be it

Location

United Kingdom, Scotland

Posted

July 04, 2026

Position Overview

An exciting opportunity has arisen for an experienced IT Service Desk Team Leader to join a growing and forward-thinking organisation in a newly created role.

You’ll lead a small but capable service desk team supporting approximately 260 users, while acting as the senior escalation point for complex issues and driving service improvements.

The Role

This is a player-manager position, ideal for someone who enjoys staying close to technology while developing and mentoring others.

You will:

  • Lead and support a team of 2 Service Desk Analysts 
  • Act as the primary 3rd line escalation point for BAU incidents and service requests
  • Own day-to-day service desk operations and ensure strong SLA performance
  • Work closely with wider IT teams on escalations, projects, and improvements 
  • Drive process improvements aligned to ITIL best practices 
  • Technology Environment

    You’ll be working acro...

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