SERVICE DESK TEAM LEADER (PROFESSIONAL QUALIF. ESS/DEGREE/DIPLOMA) ITIL PREFERRED.

The Service Desk Team Leader reports to the Infrastructure Services Team Leader.

The role is responsible for leading a team of support technicians and consultants to ensure the timely resolution of service requests, including first line ERP related issues and technical issues affecting the availability or performance of IT services.

The Service Desk Team Leader will be a key collaborator and communicator between the requester, various support teams, engineers, and team leaders.

Join this progressive company which has its core mission - a focus on investing in people, technology and an emphasis on continuous process improvement with the goal of providing its customers the best products and services.

Duties/Responsibilities:

ensuring that service levels are maintained, and that relevant Principals are satisfied with the IT service delivery of the compan...