Description

Location: UCHealth UCHlth Admin 2450 Peoria, US:CO:Aurora

Department: UCHlth IT Serv Desk EPIC SPT

Work Schedule: Full Time, 80.00 hours per pay period (2 weeks)

Shift: Weekend Days

Pay: $21.56 - $32.34 / hour. Pay is dependent on applicant's relevant experience

This position is an onsite role and does not offer a hybrid or remote option

Summary:
Provides first level support to internal customers regarding basic application, hardware and service/network requests.

Responsibilities:
Enters support requests into tracking system and assigns ticket number or other identification.

Interviews customer to determine nature and scope of the customer's issue, and the appropriate response.

Diagnoses, resolves and closes customer issues according to service level guidelines. Promptly escalates issues to higher level technical support or management when necessary.

Documents and r...