**this is an entry level seasonal help desk role that is STRICTLY first line of defense technical remote support. It's onsite 5x a week in Harrison, NY (must have a car) and will be ~12 weeks long**
Description
This client is a Technology Service Provider for the various school districts throughout Westchester and Rockland Counties. Currently, they support the student and teacher technologies within 40+ school districts. In addition, they have a centralized support team that provides infrastructure, telecommunications, systems, and service desk support to their clients. The current service desk team is looking to bring on two temporary workers to assist with the start of school at the end of August.
The two technicians will be responsible for answering and escalating calls as they come into the service desk. The volume of tickets between August and Octobers grows 300%. Therefore, this person will be responsible for directing large amount of calls to the other service desk anal...