Experteer Overview
La información a continuación detalla los requisitos del puesto, la experiencia esperada del candidato y las cualificaciones correspondientes.
In this role you will provide remote and on-site support for enterprise Supermicro equipment in the Álava region, focusing on fast, reliable issue resolution and SLA adherence. You will collaborate with cross-functional teams to define service programs and train engineers, while engaging directly with customers and resellers. The position blends field service with hands-on problem solving, diagnostics, and preventive maintenance to ensure customer satisfaction and system uptime. This role offers growth through field leadership and deep technical expertise in servers and GPUs.
Compensaciones / Beneficios
• Troubleshoot and resolve complex hardware/software issues on Supermicro equipment both remotely and on-site
• Manage service tickets and SLA performance through the SMC Service Portal
• Provide 2nd line sup...