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Service Engineer

Company

8986 Sandvik Mining and Construction (Shanghai) Co. Ltd

Location

Beijing, Beijing

Posted

June 15, 2026

Position Overview

Job Description：

  • Coordinate an online technical support which supports the sales organization.
  • Administrate support cases – log and follow up.
  • Diagnoses and resolves issues.
  • Research questions using available information resources.
  • Troubleshoot problems and advise on the appropriate action.
  • Identify and escalate situations requiring urgent attention.
  • Redirect problems to correct resource.
  • Independently complete some equipment maintenance, repair and adjustment under the guidance of documents or senior engineers
  • Have simple communication and reports with the foreign team, and look up the accessory manual to support the sales team
  • Ensure that all work procedures (utilizing the tools provided), are carried out according to safety standards.
  • Basic customer communication – can explain basic operating procedures and refer to responsible/relevant person.
  • Give feedback to line manager/team leader ...

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