Location: Apodaca, Monterrey, Mexico

Key Responsibilities:

- Perform on-site installation, setup, calibration, and commissioning of new laser machines

- Conduct routine preventive maintenance to ensure optimal machine performance and minimize downtime

- Diagnose and troubleshoot complex mechanical, electrical, and software issues

- Provide remote and on-site technical support to customers

- Train end-users and customer maintenance personnel on safe operation and maintenance

- Prepare and submit detailed service reports and parts usage records

- Build and maintain strong customer relationships

- Manage spare parts inventory and coordinate with logistics team on parts ordering

- Provide field feedback to engineering and product management teams for product improvement

Qualifications:

- Based in Monterrey, Mexico

- Associate's or Bachelor's degree in Electrical Engineeri...