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Service Engineer (Home Appliances, Aftersales) JAC

Company

OAKTREE CONSULTING

Location

penarth, wales

Posted

June 29, 2026

Position Overview

RESPONSIBILITIES

  • Provide technical and debug assistance included product training.
  • Handle product, technical, warranty, spare parts enquiries and complaints from end-customers, distributors, dealers and e-commerce platform.
  • Study in-warranty claims, compiling of F-Cost report.
  • Monitor quality issues and abnormal defect to make report to factory, take necessary action against warehouse, distributor and factory.
  • Create training materials, technical procedures, service manuals and part guides for distributors.
  • Handle defective unit exchange to end customer, follow up defective unit repair, checking and grading at contractor before return to warehouse.
  • Handle COC renewal, COC and WELS testing and registration for new product.
  • Assist distributor to conduct field test for new products.
  • Support establishment of service management and service centre for local and export market.

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