Location & commitments:
* full-time job
* Kiev office
Your manager: Vladimir Dokhlenko
Your IMPACT:
* Installation, configuration and service of electrical equipment.
* Fault finding and troubleshooting, diagnostics.
* Consulting customers on equipment use and maintenance.
* Collaborating with the team to ensure high quality customer service.
* Performing preventive maintenance and modifications at customer locations.
* Daily communication with customers to ensure that their requests are resolved.
* Maintaining tools, test equipment and ensuring their correct calibration.
Ordering spare parts.
* Working with CRM systems (using the escalation process in CRM to resolve customer service issues).
* Timely fulfilment of administrative duties, such as: maintaining customer service logs and internal service records.
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