Key Responsibilities:

• Diagnose, troubleshoot, repair, calibrate, and test professional audio equipment to manufacturer specifications.
  

• Perform component-level repairs and preventive maintenance on products distributed by ANSATA.
  

• Handle warranty and non-warranty service requests, ensuring timely resolution and high-quality workmanship.
  

• Verify the performance of repaired equipment before dispatch and ensure compliance with quality standards.
  

• Provide technical support to customers via phone, email, remote sessions, and onsite visits.
  

• Carry out onsite inspections, fault diagnosis, commissioning support, and post-installation troubleshooting when required.
  

• Coordinate with global manufacturers for technical escalations, warranty claims, firmware updates, and RMA processes.