Complete various assigned field service tasks in a timely and independent manner.
Prepare, execute, and report on various service requests and projects.
Regularly visit customers as scheduled to provide preventive maintenance and inspections, and recommend spare parts and equipment upgrades.
Understand customer needs and promptly provide quotations for spare parts and upgrade solutions.
Perform equipment installation, commissioning, validation, calibration, repair, and relocation.
Maintain good relationships with customers to achieve customer satisfaction and customer service KPIs, promoting steady growth in after-sales service business.
Provide timely, accurate, and competitive pricing suggestions for all completed upgrade projects, submit pricing and approvals, and follow up on the next steps in the order process.
Provide relevant business information to new machine sales or superiors.
Complete o...
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