Lead and supervise the Service Engineering team responsible for installation, maintenance, troubleshooting, and repair of access systems, automatic doors, and related building technologies.
Oversee daily service operations including job scheduling, field coordination, SLA adherence, and escalation handling.
Strengthen customer satisfaction by ensuring timely, professional, and high-quality service delivery.
Implement and enhance service workflows, SOPs, safety measures, and quality standards.
Monitor service KPIs and drive continuous improvement to uplift productivity, responsiveness, and overall technical capability.
Project Team Leadership
Oversee the Project Team, ensuring smooth delivery of installation and commissioning projects across Hong Kong and the GBA.
Manage project planning, resource allocation, timeline control, and risk mitigation to ensur...
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