Team – Complaints

Working Pattern - Hybrid – 2 days per week in the Vitality Sandton Office. Full time, hours per week. 

We are happy to discuss flexible working!

Top 3 skills needed for this role:

Proven complaint resolution expertise

Strong stakeholder management capability

Demonstrated customer service excellence

What this role is all about:
As a Service Executive, this role is responsible for delivering exceptional customer outcomes by taking ownership of complex and escalated complaints from initial investigation through to resolution. Working across multiple areas of the business, the successful candidate will manage stakeholder relationships, conduct detailed investigations, and ensure fair, timely resolutions that put members at the heart of every decision. This is an excellent opportunity for a customer-focused professional with outstanding communication skills, strong attention to de...