Location: Caerphilly, with potential travel to other Centerprise and customer sites
Business Unit: Services, Service Operations
Reporting Line: Operations Manager
Package: Basic salary plus non-sales incentive
Clearance: SC clearance, or the ability to obtain SC clearance, is required
Working Pattern: Hybrid working, with Monday and Friday available as optional working from home days

This is an opportunity to shape how users experience workplace technology across managed service environments.

As Service Experience Manager, you will focus on service quality, operational control, user experience, and continuous improvement, ensuring issues are understood, resolved properly, and prevented from recurring.

Role Summary

The Service Experience Manager will drive operational service excellence across Workplace and End-User Computing services, with a strong focus on the day-to-day...