Handle consumer loans individually or as part of a collections team. Apply appropriate collection methods to retrieve bad debts or to resolve delinquent accounts while assuring legal compliance.
Job Responsibilities
Carry out standard customer service activities and handle simple customer inquiriesCreate positive experiences for clients by interacting courteously with themDevelop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist mediaDevelop knowledge and understanding of the organisation’s policies, procedures, relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorisation from a supervisor or manager for any exceptionsDevelop own capabilities by participating in assessment and development planning activities as well as formal and info...