The Services Hub Specialist is responsible for ensuring the smooth and efficient delivery of services across multiple branches, acting as a centralized point of contact for service‑related inquiries and operations.
This role involves working closely with ROM Branches and other team members to ensure high‑quality service delivery, customer satisfaction and operational efficiency.
Key Accountabilities of the Role
Service Delivery & Quality: Ensure timely and accurate delivery of assigned services meeting established quality and performance standards.
The Service Hub will manage services (not limited to):
Early Settlement from other Banks
Deceased
Court Orders
Retention
Collection
Exception User Access
Account Opening QC Remediation
SDL Overdue and Fees Management
DD I...
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