OVERVIEW

The Service Lead (SL) owns the end-to-end health of an assigned client portfolio — financial performance, delivery quality, and relationship strength. The SL is the senior escalation point for client and team issues their staff/engagement in-charges (ICs) cannot resolve on their own, and owns the standards and protocols for client-facing systems (communication channels, deliverable formats, escalation rules) so that client experience is consistent regardless of which IC is on the account. 

This role is ideal for someone who can combine technical accounting review, client relationship management, and people leadership — while helping build a team that is accountable, values-based, and committed to meaningful client work.

NON-NEGOTIABLES

The ideal candidate possesses the following:

• Purpose-driven. Genuinely motivated to help others through their work, recogni...