About the Company

Our client is a high‑profile Australian Government organisation operating at the forefront of national security, cyber defence and advanced technology. They play a critical role in protecting Australia from global threats and supporting national interests through cutting‑edge cyber and intelligence capabilities.

About the role

Service Management officers oversee the delivery and support of IT tools and services to users throughout the organisation, and sometime to external users as well. They look for opportunities to improve service delivery support and ensure it meets user and business needs.

Role Responsibilities

• Contribute to the implementation and maintenance of a complex ICT environment containing both Windows and Linux based systems. 
• Identify operational ICT issues and contribute to their resolution, including confirmation that resolutions are in accordance wit...