Enhance service delivery for KitchenAid products as a Field Service Manager in Mississauga. Ensure consistent customer repair experiences and foster partnerships with service providers.
This pivotal role focuses on overseeing the Authorized Service Network within the KitchenAid Small Appliance Team. You'll analyze trends, manage service quality, and implement operational changes to drive efficiency. The position demands strong leadership and communication skills across various teams to optimize customer satisfaction and service outcomes.
Key Responsibilities:
• Lead the analysis of return trends and service performance
• Manage onboarding and evaluation of service centers
• Drive improvements in repair processes and service delivery
• Collaborate with quality teams for continuous enhancements
• Prepare documentation for audits and service updates
Requirements:
• Bachelor's degree or formal technical training needed
• 4-6 years experience in service managem...