Service Manager 1.Level Customer Support

Job Description

**Are you passionate about leading high-performing support teams and delivering exceptional customer service across the DACH region?** Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new **Head of 1. Level Support DACH** , you will be driving operational excellence for our 1st Level Support team, ensuring outstanding customer accessibility, SLA compliance, and developing talent that fuels our service organization's growth. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

**What you will be doing**

As a key part of the Service & Support DACH team, you'll create impact by Leading a frontline support team that directly shapes how thousands of c...