Our client one of the global leaders in building and cold chain solutions, is looking for Service Manager, who is responsible for interacting with the business team, and customers and providing the best solutions.
Job Responsibilities
Coordinating, prioritizing, and resolving issues encountered by a more experienced team/ multiple teams.Reviewing issues that will impact the business and provide recommendations for solutions.Possessing Refrigeration technical/ product knowledge.Managing more experienced teams according to establishes objectives and goals/ targets.Handling Quality Issue Management.Contacting customers, collecting feedback, and establishing and maintaining good relationships with key customers.Responding to complaints of key customers carries out the customer satisfaction investigation, and establishing the improvement plan.Coaching team members to ensure operational achievements are me...