We are seeking an experienced and customer-focused Service Manager to lead and oversee the Aftersales Service Operations of a premium automotive dealership in Dubai.
The successful candidate will be responsible for driving operational excellence, customer satisfaction, workshop productivity, profitability, and team performance while ensuring the highest standards of service delivery.
Key Responsibilities - Lead the day-to-day operations of the workshop and service department.
- Ensure efficient workshop utilization, technician productivity, and capacity planning.
- Monitor service processes to ensure compliance with manufacturer standards and company policies.
- Drive operational excellence through continuous process improvement initiatives.
- Ensure timely completion of repair orders while maintaining quality standards.
- Deliver exceptional customer service and maintain high levels of customer satisfaction.