What the service manager will lead Daily control of technicians, call allocation, productivity, work quality, repeat calls, vehicle usage, overtime and regional coverage. Service Controllers and Dispatch Ensure calls are logged, prioritised, dispatched and escalated correctly. Work closely with controllers to reduce wasted travel and improve response times. MPS and office automation support Support the full company installed base, including OSG/OPB devices, MPS contracts, universities, municipalities, corporate clients and other key accounts. Production print / PSG support Ensure production print calls are allocated to the correct technical skill level, escalated timeously and monitored closely due to the higher client impact and longer call durations. Remote support and incident management Drive first‑line resolution where possible, reduce unnecessary technician callouts and ensure proper technical escalation. Service profitability and business intelligence Use service reports, Power ...