Position: Service Manager - (Gujarat, MP-CG & Rajasthan)

Reporting To: Head – Customer Service (Yale)

Location: Delhi-NCR

No. of direct reports: 4

Designation of reports: Technical Executive

Position Summary

The position will be responsible for supervising a team of technicians handling installations, demonstrations and repair for a full range of digital and mechanical range of products to ensure timely resolution of customer service requests and thus ensuring great customer experience and satisfaction by providing best-in-class after sales service and demonstration. The incumbent is expected to ensure this by following standard procedures, adept handling of the service agency as well as internal resources. The position is required to take ownership by displaying strong empathy to customers’ issues and complaints and ensure resolution within agreed timelines and up-to defined satisfaction sta...