Service Manager – Heavy Equipment
London, ON
About the Role
We are seeking a hands-on, organized, and engaged Service Manager to lead our London operations. In this role, you will oversee service delivery, drive operational performance, and build strong customer relationships to support continued growth in the region.
What You’ll Do
Lead day-to-day service operations, including scheduling, quality, safety, productivity, and customer satisfaction Coach and support Service Technicians and Coordinators Monitor performance through KPIs and drive continuous improvement initiatives Review quotes, work orders, invoicing, and WIP for accuracy Collaborate with Sales, Parts, and Rentals teams to optimize customer experience Resolve customer issues and maintain strong client relationships Conduct customer visits to support retention and bus...