Key Responsibilities Service Transition & Change Management
Lead end-to-end service transition activities for new and existing IT services.
Plan and coordinate changes between Business, Service Operations, and suppliers.
Ensure all service transitions are delivered with minimal operational risk and disruption.
Define and maintain Service Transition strategies, processes, standards, and governance.
Ensure suppliers and internal teams adhere to Service Transition and Change Management processes.
Stakeholder & Business Management
Understand business objectives, constraints, and service requirements.
Serve as the escalation point for Business users, Clients, and Service teams.
Support the Applications Lead in managing client and business relationships.
Release & Service Readiness
Develop and maintain release calendars and deployment schedules.
Coordinate regular and emergency release windows with Business and Operations teams.