Service Manager IT/OT

Madrid – Hybrid (3 days onsite)

At Capitole Consulting, we are supporting one of our clients operating in a complex enterprise technology environment with a strong focus on IT operations, service governance, and infrastructure transformation.

What is the challenge?

You will be responsible for governing and evolving critical IT and OT services, ensuring operational excellence, service quality and alignment with business objectives. This role combines service management, incident leadership, vendor governance and continuous improvement initiatives across a complex technology landscape.

• Leading IT/OT service governance and lifecycle management.
• Monitoring and improving SLAs, KPIs and operational performance.
• Managing strategic technology vendors and service providers.
• Acting as Incident Manager during critical situations.
• Driving continuous improvement, automation and oper...