Job Description

General Summary

Manage the service department and staff to ensure the highest level of customer satisfaction.

Essential Job Functions


+ Oversee the appearance and organization of the service department and associated outside areas.

+ Interact with customers to ensure a positive experience.

+ Continuously refine the service department processes to enhance experience by the customer.

+ Monitor service technician goals to maintain an appropriate level of service. Update service goals board and report results to team and management.

+ Coach Service Technicians to improve performance, safety and enhance technical skills. Create a sense of teamwork in the department and across other departments. Review ideas from staff, discuss year-end results and provide encouragement while maintaining a positive attitude.

+ Stage service work and parts for team to ensure daily goals are achieved.

+ Ove...