Position Overview

Service Manager to lead day‑to‑day operations, workflow, and profitability at Dilawri Group of Companies. Reporting to the General Manager, the role oversees technician performance, drives customer satisfaction, manages operational efficiency, and leads a strong service team. The Service Manager is accountable for departmental financial performance, employee development, customer relations, and adherence to quality and safety standards across the service operation. This is a commission based position.

Primary Duties and Responsibilities

• Maintain the highest workmanship standards and communicate dealership CSI results to technicians monthly.
• Ensure daily housekeeping standards in the service department to promote morale, safety, and quality.
• Develop, schedule, and implement training programs for all technical and non‑technical personnel.
• Achieve craftsman league scores at or above zone averag...