Service Manager / Scrum Master
£500 per day (Inside/Umbrella)
6-Month Contract
Hybrid (Sheffield) / Remote

We’re hiring a Service Manager / Scrum Master to support a HE platform, working across key application workstreams.

This is a 50/50 split between Service Management and Scrum Master responsibilities, ideal for someone who can combine operational service delivery with agile leadership and deliver change.

What you’ll do:
Oversee day-to-day IT application service operations 

Manage incidents, problems, changes, and service performance

Maintain reporting and ensure ITIL compliance

Coordinate with technical teams, vendors, and stakeholders

Facilitate Scrum ceremonies and remove delivery blockers

Coach teams on Agile best practice

Support backlog refinement and future sprint planning

What we’re looking for:
Strong ITSM / Service Delivery background

Solid experience with ITIL processes

Prov...